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Privacy Policy

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This Privacy Policy explains how we collect, use, share and protect personal information when you use our platform to find drivers, request quotes, make bookings and post reviews.

Information we collect

Account data: name, email, WhatsApp number, password and (for drivers) business details.
Booking & quote data: trip dates, locations, passengers, vehicle and messages you submit.
Technical data: device, browser, IP address and usage collected via cookies.

How we use it

To create your account, process bookings and quotes, and connect you with drivers.
To send booking confirmations and trip reminders by WhatsApp or email.
To provide support, prevent fraud and improve the service.

Sharing

We share the minimum necessary booking details with the driver you book (such as your name, WhatsApp number and trip details) so they can provide the service. We use trusted processors (e.g. messaging and hosting providers). We never sell your personal data.

Your rights

You may access, correct or delete your data, and withdraw consent, by contacting us. We retain data only as long as needed for the purposes above or as required by law.

Contact

For privacy requests, contact us via the Contact page.

Last updated: 2026-06-12

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Hire Terms

Tour Requirements

Inclusive distance 150 km per day for durations of more than 2 days. E.g. 10 days × 150 km per day = 1,500 km total inclusive distance. Some days can exceed 150 km if required.
If a higher total distance is required, communicate it in advance before booking.
The normal maximum driver duty day is 10 hours. The itinerary can include some early starts and late finishes. If required more frequently, communicate in advance.

Vehicle Terms

The vehicle will be one of the vehicles shown at the time of booking. A direct equivalent or higher specification vehicle can be used. Excessive luggage requirements should be communicated in advance before booking.

Fully Inclusive

The driver agrees to make the following items fully inclusive within the total cost:

Meet at airport with name board.
Good condition vehicle with working air conditioning.
Professional English-speaking driver.
Fuel and insurance costs.
Driver food and accommodation.
All parking charges and highway tolls.
All taxes.

The following items are not included unless specified by the driver:

Guest accommodation.
Driver tips.
Entrance or guide fees at attractions.
Transport to Horton Plains NP (multi-day only).

Cancellation Policy

Cancellation terms are set by each individual driver. Please check the cancellation policy on the driver's profile page before booking.

Standard Payments

No advance payment.

Single Day Hire: 100% payment on day of travel.
2 to 9 Days Hire: 50% payment on first day and 50% on last day.
10 Days or More: 40% payment on first day, 30% in the middle and 30% on last day.

Payments in Currencies other than USD

If you choose to pay in a currency other than USD, please discuss with the driver in advance whether the applicable exchange rate will be agreed beforehand or determined on the day of travel. If you decide the rate on the day, you may refer to our daily reference rates: Exchange Rates.